At Hello Sleep, we strive to provide the best possible service and support to our clients. Please read our refund policy carefully to understand your rights and obligations before signing up to a Hello Sleep Support Package.

Cancellation and Refunds:

If you need to cancel your appointment, please notify us more than 14 working days prior to a consultation and you will receive a full refund, less transaction fees.

Cancellations made less than 14 working days prior to a consultation are not eligible for a refund

Once a sleep plan has been received or a consultation has taken place, there will be no refund offered for change of mind

A refund is not offered in the event of the client feeling dissatisfied and the client understands that by embarking the plan that this is a risk taken

Rescheduling

Hello Sleep understands sickness happens, you may reschedule your sleep package for reasons agreed upon by the Client and Hello Sleep however they forfeit eligibility for a refund as above. 

n the event of sickness or critical events, Hello Sleep can reschedule the consultation and rebook accordingly

Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically for any updates or changes.

Client Acknowledgement

Full payment for all packages will be required prior to starting. Once the payment is received in full, I will receive acknowledgment and the approximate time of receiving my plan.

Successful sleep changes require dedication and consistency. I will provide you with a customised sleep plan, but your commitment to implementing the strategies is crucial for achieving the desired results.

I understand that my sleep assessment is meant for my baby and I only, and should not be shared with a third party, I acknowledge the information might not be suitable for another child.

Open and honest communication is key. Please keep me informed about your child's progress and any challenges you encounter. Your feedback helps me provide the best possible support.

Sleep training is a process, and it may take time for your child to adjust to new routines. Patience and flexibility will help you navigate this transition more smoothly.

To follow safe sleeping practices in line with SIDS, AAP, and WHO recommendations.

To check with my GP if my baby has any medical conditions which prevent them from being sleep trained safely.

To disclose any medical conditions to the baby's sleep consultant which my baby has.

Hello Sleep is available by Whats App or Email Monday - Friday 9am - 4pm and closed Saturday and Sunday NZDT

Hello Sleep 45 minute call package:

Payment is required in full before phone call will be booked, once payment has been received, I will be in contact via email to book a suitable time for your 45-minute call.

Once payment is made, there will be no refunds.

There are no refunds if the client changes their mind about support.

There is no follow up support with the Hello Sleep 45 minute call package.

Conditions of a Sleep Plan

Individual results may vary and depend on various factors, including but not limited to consistency, commitment, personal circumstances, approach to techniques or methods, the child’s needs, the child’s age, the severity of the situation, adherence to the plan, communication with Hello Sleep, and the parents' desire for change.

Most clients will see results within 10-14 days.

Your personalised sleep plan is designed specifically for your child and family. It should not be shared with others or third parties.

Any changes the client makes to their child's sleeping or eating arrangements are their decision. Hello Sleep will only make suggestions for change, and the client is responsible for choosing whether or not to implement these suggestions.

It is the clients responsibility to ensure their child is healthy and thriving before commencing sleep support

It is the client’s responsibility to contact Hello Sleep for any follow-up and to send the sleep and feed activity log information daily for assessment and feedback. If Hello Sleep does not hear from you, it is assumed everything is going well and no additional support is needed

Upon purchase of a sleep package, the client agrees to these terms and conditions and the privacy policy outlined.

Disclaimers

Hello Sleep adheres to and follows all WHO breastfeeding guidelines Breastfeeding (who.int)

Hello Sleep adheres to and follows all of the American Academy of Pediatrics safe sleeping guidelines. 

Hello Sleep does not provide or replace any medical advice. Clients should always consult their GP or healthcare professional for any medical concerns or situations.

This website or Hello Sleep may provide links or references to other sites, but Hello Sleep will have no responsibility for the content of such other sites or references and shall not be liable for any damages or injury arising from their content.  Any links to other sites or references are provided as merely a convenience to the users and clients. 

Hello Sleep will use all reasonable efforts to include up-to-date and accurate information during consultations and on this website, but makes no representations, warranties or completeness of the information provided. ​

Hello Sleep shall not be liable for any loss or damages (including direct or indirect loss, or special or consequential loss) resulting from the Client's access to, or inability to access, this website, or from the Client's reliance on any information provided on this website or by the consultant.

Privacy

We are required to collect information from you that identifies you (“personal information”) as reasonably required to provide you with our Services. In some instances the personal information we collect from you will include health information about your child.

This information may include your personal details such as your name, your dependants name, age, email address, telephone number and other personal information or health information such as medical history, medication and supplement. We acknowledge and agree that this information is confidential and will be used for the purposes of the provision of our Services only

We collect your personal information in order to: record and process their package for general communication

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at fran@hellosleep.co.nz.